All orders are fulfilled and shipped from our warehouse located in China, delivered to continental United States only. We do not ship to APO/FPO military addresses, PO box, Puerto Rico, Guam and other US overseas territories.
Order Processing Time
Orders will be processed within 1 business days after payment confirmation. Processing days exclude weekends and official public holidays in China. We are unable to speed‑up processing for individual orders.
Shipping & Estimated Delivery Time
After order dispatched, standard shipping takes 7‑10 business days to arrive at US destination.
Estimated delivery time is for reference only; it does not include customs clearance delays, bad weather, carrier disruption or US local holidays. Business days exclude Saturday, Sunday and US public holidays. You will receive tracking number via email once your parcel is shipped.
Customs, Duties & Taxes (Very Important)
We use DDP shipping service for shipments to USA. All import duties, customs clearance fees are prepaid by us. You will not receive any additional customs‑related bill upon receiving your order. Please note customs still reserve the right to inspect parcels, which may cause delivery delay beyond our control.
Incorrect / Incomplete Shipping Address
Please double‑check your shipping address before checkout. If you provide incorrect, incomplete or undeliverable address leading to parcel return or loss, all return freight and related costs will be borne by the buyer. We will only process refund after deducting actual round‑trip shipping cost.
Lost, Stolen or Damaged Packages
The carrier’s tracking status showing “Delivered” shall constitute proof of successful delivery to the buyer. We are not responsible for lost or stolen parcels marked as delivered.
If tracking shows no delivery confirmation and parcel is confirmed lost by logistics carrier after investigation, we will offer either re‑shipment or partial/full refund based on carrier claim result.
For damaged goods upon receipt, customers should file damage claim directly with shipping carrier and keep all original packaging.
Refusal of Parcel
If customer refuses to accept parcel without valid product‑defect reason, all return shipping cost back to China will be deducted from your refund amount.
Force Majeure
We are not liable for delays caused by customs inspection, government policy change, natural disaster, pandemic, carrier strike or other circumstances beyond reasonable control.