Return Policy

Waciu Warranty Exchange and Return Policy

Each Waciu product is designed with intention and backed by our commitment to do right by our customers. We stand behind our products and will work to ensure you have the best experience possible. This page outlines Waciu’s warranty coverage, return and exchange options, cancellation guidelines, holiday and other policies in one easy-to-navigate place.

Table of Contents

  • Warranty Policy
  • How to Request a Warranty Replacement
  • Return Policy
  • How to Request a Return
  • Order Cancellation Policy
  • Obsolete Tech Policy
  • Holiday Policy
  • Need Help?
  • Additional Information

1. Warranty Policy

Waciu stands behind every product we design. All products purchased from waciu.com are covered under a limited warranty against defects in materials and workmanship under normal use. Proof of purchase is required for all warranty claims.

Warranty Period: All Waciu products enjoy a unified warranty period, valid for one full year from the original purchase date.

Replacement: A defective item purchased from waciu.com will be replaced with the same model and color.

Warranty Coverage for Replacement Products: If a product is replaced under warranty, the replacement item is covered only for the remaining balance of the original warranty period. The warranty does not restart or extend based on the replacement date.

What’s Covered and What’s Not

✅ Covered

  • Manufacturing defects in materials or workmanship
  • Failures under normal use during the one-year warranty term

❌ Not Covered

  • Items not purchased via waciu.com
  • Products purchased through resale or secondary marketplaces, including third-party resale platforms. Resale and refurbished products are not eligible for warranty coverage and cannot be replaced
  • Accidental damage (drops, spills, or impact)
  • Misused or modified products
  • Cosmetic wear or normal aging
  • Consumable parts, unless defective (cables, batteries, etc.)
  • Lost or stolen items
  • Products missing original accessories
  • Clearance and final sale items

Important Notes

  • Exchanges for different products are not offered under warranty. Only the same model and color are replaced.
  • If the original model or color is unavailable, Waciu may provide a comparable item or a digital gift card at our discretion.

Shipping for Warranty Replacements

All Waciu products are shipped directly from China. Waciu covers all international shipping fees for warranty replacement orders worldwide. Customers shall be solely responsible for all applicable duties, taxes and customs fees incurred by international shipments.

2. How to Request a Warranty Replacement

To request a warranty replacement for products purchased through waciu.com, please completely fill out and submit the Warranty Replacement Form. You will be asked to provide:

  • Proof of Purchase: Waciu order number.
  • Visual Evidence: Clear photo or video documenting the defect.

What Happens Next

  • Please allow our Customer Success team up to 3 business days to process your request and follow up via email.
  • You do not need to return the defective item unless otherwise stated.
  • If approved, a replacement is ordered immediately and tracking is automatically provided once processed.

3. Return Policy

We aim to make returns clear, fair, and stress‑free. Items are eligible for return and refund for any reason within 30 days of purchase from waciu.com. Waciu has no authorized distributors or retailers, and only products purchased directly from waciu.com are eligible for official return and refund services.

Return Window

Returns are accepted within 30 days of the purchase date, for any reason.

Free Returns for Defective Items

All defective items qualify for free return shipping, and a full refund or replacement.

Standard Returns (Non‑Defective)

  • Customer is responsible for return shipping. Waciu will provide a return label, and the shipping cost will be deducted from the customer’s refund.
  • Product return must include all original packaging and accessories.

International Returns

All products are shipped directly from China. Customers worldwide shall independently handle return shipping, customs procedures and all corresponding fees for international return orders. Waciu does not provide prepaid return labels for cross-border returns.

Refunds

  • Refunds are issued to the original payment method within 10 business days of warehouse inspection.
  • Original shipping fees are always non‑refundable.
  • Duties and taxes on international orders are not refundable.

4. How to Request a Return

Placing a return is incredibly easy, and you can do it all by yourself! Start here. All you need is your Waciu order number and your shipping ZIP code or email.

5. Order Cancellation Policy

At Waciu, orders begin processing almost immediately so we can ship them to you as quickly as possible. Because of this rapid fulfillment process, orders cannot be canceled once they have been submitted. If you no longer need the item, you may start a return after the order has been delivered.

6. Obsolete Tech Policy

If a product purchased from waciu.com becomes incompatible with newer devices over time, Waciu offers support through a discount or digital gift card toward the next generation of that product, when available. If no next‑generation version exists, a discount or digital gift card may be provided for use toward any Waciu product.

Eligibility

  • The product must no longer function with most‑current device generations
  • Product must have been purchased from waciu.com within the last year, absolutely no exceptions

7. Holiday Policy

Holiday Returns

Each year, orders placed between November 15 and December 31 may be returned through January 31.

Holiday Shipping

Please anticipate longer global delivery times during the final six weeks of each year, as global holiday volume may extend standard transit timelines. All orders are shipped directly from China.

Holiday Cancellations

Orders placed on waciu.com cannot be canceled from Thanksgiving through Christmas. During this peak period, our team follows a streamlined fulfillment process to keep orders moving quickly and accurately.

8. Need Help?

Our Help Center is a great place for quick product answers, product manuals, easy order management, and more!

If you would like help with an exchange, a return, or have a specific question, our customer success team is always happy to help at support@waciu.com.

9. Additional Information

Sorry, but our lawyers made us include this stuff.

Policy Updates: Waciu reserves the right to modify or update this policy at any time. The version published on this page applies to all eligible purchases.

To the extent permitted by applicable law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory, express or implied. As permitted by applicable law, Waciu specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects. To the extent permitted by applicable law, Waciu is not responsible for any damages resulting from any breach of warranty or condition, or under any other legal theory, or for use or misuse of any Waciu product. If Waciu cannot lawfully disclaim statutory or implied warranties, or disclaim any or all damages, then to the extent permitted by applicable law, all such warranties shall be limited in duration to the duration of the express warranty and to the repair or replacement service as determined by Waciu in its sole discretion, and all such damages are disclaimed or limited to the maximum extent permitted by applicable law.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty is governed by and construed under the laws of the country in which the product purchase took place. For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.